What our Customers say...


We had a fire in an apartment building in June. Called serv pro, they were there in a few hours. The clean up that went so well we hired the company to do the rebuild. Tim was easy to work with and handled any problems professionally .The apartments are finished and look great. I would recommend this company to anyone.

I could not ask for a company to be more courteous, helpful, TRUSTWORTHY and polite; like the Saginaw SERVPRO franchise is. It is a relief to know that there are still people that care and take pride in their work. To know I could completely trust them entering my parent's home and that I did not have to be there every step of the way was a big relief. I thank SERVPRO Franchise from the bottom of my heart. I am so very grateful for each and every person that helped through the process. 

Chad Hages-PM consistently followed up with me on the phone to let me know how the process was advancing & remedy any concerns in a timely matter. Their attention to detail was outstanding & clean-up was immaculate each time before leaving.

They were very compassionate as well as professional and I couldn’t add anything to improve the performance.

What a fantastic team! The extensive water damage to our building overwhelmed us until SERVPRO showed up. Your signs say "Fire & Water - Cleanup & Restoration" - you should add "professional and emotional" restoration as well. Wouldn't have made it through last week without you. Thank you from Riverfront Medical Realty.

I had a tree come through my roof and SERVPRO called right away and came out the same day to tear my whole bedroom apart and cover my roof. Brandon was a great project manager and even made it fun when you are nothing but frustrated with the situation. I love the way my house has turned out, they did a GREAT job!! I highly recommend them!!!

Office staff was very helpful and friendly. I was always able to promptly get a hold of staff. Prompt service, especially on the day of disaster. Restoration work started the day after I Okayed the go a head. Thank you for taking such good care of us.

The team arrived in 30 minutes after our call, and had the water removed and the basement drying that night (Friday!)—Very professional and helpful on every step.

Their performance surpassed my expectations big time.

Lori was wonderful to work with. Highly recommend her- A+.

Best service ever. Great job Dale and team. Dogs say 2 paws up!

What a wonderful crew! Could not believe how quickly and efficiently the job was done.

This crew was very courteous. They took the time to put everything back to the existing state.

Thank you for the courteous and friendly services ~went above my expectations ~very hard working employees!

Should we ever need restoration services [again]. SERVPRO of Saginaw will be our #1 choice because of the kindness of your staff, as well as the quality of work that you do.

Your team was very professional, courteous and helpful during this difficult time. I appreciate all of them and all the work they did. Exceptionally nice and informative. They are all assets to your company.

You and your company have lived up to your company slogan: "Like it never even happened." Our Condo is back to its beautiful state and it was all done under challenging circumstances. We know it was not easy for all of you and therefore,we appreciate your accomplishments all the more.

From beginning to end the SERVPRO staff was professional, thoughtful, careful, helpful and above all considerate. The water specialists, the floor removal crew, the furniture movers, the floor replacement crew, the condo cleaners and the vent cleaning crew, were all coordinated perfectly to meet our important deadline.

"Without exception, everyone I've had contact with from SERVPRO has been extremely professional, courteous, and have had our company's best interest as their highest priority. I'm glad I called SERVPRO and would absolutely recommend them to others with similar needs."

"Guys showed up within 15 minutes from placing the call. EXTREMELY SATISFIED with both Bob and Jonathan...Polite and professional."

"Dale (project manager) was incredible. What a wonderful young man who came with a small army of subcontractors that were helpful, courteous, and polite. I would recommend every one who came into my home for future work to my family, friends, and church members. SERVPRO is a great company that employs great people...Thank you for all your help."

I have have heard positive reviews from a number my customers regarding SERVPRO’s communication during the August rainstorms and flooding. SERVPRO kept in contact with homeowners about their response time and if anything changed in the schedule, SERVPRO let everyone know. One of your competitors was making promises about response time and not following through or communicating with customers, so this meant a lot to our agents during such a stressful event.

I've been in property management for 28 years and your guys are the best I've worked with. Bob [your Water Mitigation Manager] is just the best.

You already have a wonderful team. I loved them all.

Everyone involved did a top notch job from start to finish. Very pleased with the performance of [your] SERVPRO crew.

Everyone who worked with us was great!

I don't know how SERVPRO could improve--they were so efficient and did very well.

I think the staff was very friendly and [I] was impressed that they introduced themselves when they got here. Overall, I was happy with the service and professionalism.

SERVPRO is it great professional company. They have cleaned up Arrowwood Elementary in Saginaw Township twice in the last 18 months when we have flooded out due to heavy rains. They are professional and do a fantastic job. I commend them for all their hard work.

Jared is awesome! Thank you all for all you did. You guys do a great job. I would recommend you to everyone, but I hope I don't have to.

Dale handled the restoration of my family home with excellence. I remember how sad I was to see all I owned in a complete disastrous state. All my concerns were addressed...The most comforting part was each step was explained and resulted in removed stress along the way. He kept me informed on every detail, large or small.... I appreciate all the work that Dale and the SERVPRO team did in making this experience an enjoyable one, despite all that took place.

You were all great, even above my expectations. It made me more at ease with my loss.

They were all very polite and friendly. They did a great job. Thanks!!

As usual, SERVPRO went above and beyond to be professional.... Thanks again for your attention to detail. I hope that we never need these types of services again - but if we do - we will be absolutely sure to call your company. We also highly recommend your firm to anyone who inquires!

They were very professional and did not waste any time completing their job - very satisfied with their work. [SERVPRO] got us up and running so we could be open the weekend of Car Fest...which is a busy one for us.