Recent Community Posts

Local Business Owners get inducted into Junior Achievement Business Hall of Fame

5/7/2018 (Permalink)

Community Local Business Owners get inducted into Junior Achievement Business Hall of Fame Randy Miller and Mike Snyder get inducted into Junior Achievement Business Hall of Fame

Co-owners of SERVPRO ® of Bay City, Randy Miller and Mike Snyder, were inducted into the 21st annual Junior Achievement Business Hall of Fame on May 3, 2018.

This award has is presented to individual’s with records of business achievement that demonstrates business excellence, courageous thinking and action, vision and innovation, inspiring leadership and community mindedness. In addition, nominees must serve as a role model for those who follow.

Starting in 1996, Randy Miller was an early pioneer to the mid-Michigan area SERVPRO system. Since then, the franchise system has grown to over 1700 individually owned and operated franchises. Originally, Randy started in Genesee County and expanded into Saginaw in 1997. Mike Snyder joined the company in 2000. Together, Randy and Mike have grown, acquired, and sold multiple territories throughout Michigan. With their headquarters here in Saginaw and an office in Romulus, they currently operate licenses in Saginaw, Bay City, Romulus, Taylor, Downriver, and Westland.

As one of SERVPRO’s prestigious Extreme Team franchises, a large portion of their business is providing support to other franchises-primarily on commercial losses, and traveling the country for catastrophic events such as floods, tornadoes and hurricanes.

SERVPRO clients include insurance companies seeking superior and timely restoration services, as well as commercial and residential property owners who require routine cleaning services. With more than 40 years of experience, the SERVPRO System’s time-tested techniques and proprietary cleaning products have earned SERVPRO Franchises a spot as a national leader in the restoration and cleaning industry.

SERVPRO of Bay City provides cleanup and restoration services following a fire, water or even mold-related damage. Additional services offered include: cleaning and restoration of specialty services, such as HVAC duct systems; building exteriors; electronic equipment, and documents that have sustained water damage.

Get Involved! Be a Part of Something Larger

9/25/2017 (Permalink)

Community Get Involved! Be a Part of Something Larger Get Involved! Be a Part of Something Larger

For the final week of National Preparedness Month SERVPRO of Bay City encourages you to get involved! Disasters don’t plan ahead. You Can. Get involved and share preparedness info in your community, faith-based organization, business & more: 

  • Business:
  • Ready Campus
    • Make sure your campus is a Ready Campus and prepared for all types of emergencies. Get involved: ready.gov/campus
    • Make sure your school has emergency procedures in place for disasters that could affect your campus.
    • Know how to get in touch with family/friends if phones are down. Text instead of call and mark yourself as safe on social media.
    • If you can’t get in touch with family/friends after a disaster, register yourself as “Safe and Well” on theRed Cross’ website
    • Sign up to receive alerts from your school in case of an emergency like an active shooter event or natural disaster.
  • Faith-Based Preparedness
    • Keep your congregation safe – make sure your house of worship has a plan for all types of emergencies.
    • Faith-based venues can become targets. Protect your congregation & house of worship by preparing for emergencies: fema.gov/faith-resources
    • Take steps to protect your house of worship from arson. Illuminate the exterior/entrances and clear anything that could fuel fire.

National Fire Pup Day

9/25/2017 (Permalink)

Community National Fire Pup Day Sparky poses with the Monitor Fire Department Truck

October 1st is National Fire Pup Day. Today we at SERVPRO recognize the canine firefighters that have long been members of fire departments across the country. When most of us think of a “fire pup”, the image that comes to mind is a Dalmatian. Have you ever wondered how Dalmatians became the firefighter’s mascot?

In the days of horse-drawn carriages, dogs were a popular means of protection for the carriage’s occupants. Dalmatians were a popular carriage dog breed, partly due to their natural athleticism, and partly due to the fact that they were well-behaved around horses. It didn’t take long for the Dalmatian to make the jump from carriage dog to fire dog.

Early firefighting equipment was horse-drawn, and Dalmatians were frequently used as “sirens” running along ahead of the horses, barking warnings that told people the fire wagon was coming and to “get out of the way.” Fire pups also guarded the wagons as the firefighters worked, and even did “chores” (like chasing rats) around the firehouse. Today Dalmatians don’t run ahead of fire trucks, but they still maintain a visible presence at many fire departments as a mascot and fire-safety symbol.

While most firefighting-related jobs have been taken over by machines, machines haven’t completely replaced dogs in search and rescue efforts. According to the Search Dog Foundation—a non-profit organization that helps partner rescue dogs with firefighters—fire pups need to be able to focus and concentrate even when surrounded by loud noises or strangers, and they need to be healthy and athletic. Not surprisingly, common search dog breeds include retriever breeds like Golden Retrievers and Labradors, as well as herding breeds like German Shepherds and Border Collies.

Practice and Build Out Your Plans

9/18/2017 (Permalink)

Community Practice and Build Out Your Plans Practice and Build Out Your Plans

It’s Week three of National Preparedness Month! Disasters don’t plan ahead. You Can. Every disaster plan should include an Emergency Financial First Aid Kit (EFFAK).

Here are more tips from SERVPRO of Bay City on how to practice and build out your plans in case of a disaster:

  • Maintain emergency savings for use in case of an emergency
  • Participate in an emergency drill
  • Know how to access community resources (e.g., shelters, food banks)
  • Maintain emergency savings in case of a disaster.
  • Do you know how to access community resources where you live? Search online today.
  • Make digital copies of important documents and save them on the cloud or a secure cell phone app in case disaster strikes. 
  • Have at least a one-week supply of medications.
  • Flood insurance policies have a 30-day waiting period before they go into effect. Plan now for floods floodsmart.gov
  • Give yourself financial peace of mind & create an emergency savings account that can be used in a crisis
  • Financial prep tip: gather & store critical personal, household, & medical information for easy access during a disaster.

Make a Plan for Yourself, Family and Friends

9/1/2017 (Permalink)

Community Make a Plan for Yourself, Family and Friends MAKE A PLAN

September is National Preparedness Month. Follow our weekly blog posts designed to help you prepare for a disaster. Disasters don’t plan ahead. You Can.  This week we are focusing on making a plan for yourself, family and your friends.

Make a plan today. Your family may not be together if a disaster strikes, so it is important to know which types of disasters could affect your area.  Preparing the family for an emergency is as simple as a conversation over dinner. Here are some ideas from SERVPRO of Bay City to get you started:

  • Know how you’ll contact one another and reconnect if separated.
  • Establish a family meeting place that’s familiar and easy to find.
  • Download a group texting app so your entire family can keep in touch before, during & after an emergency.
  • Practice evacuating in the car with your animals, so they’re more comfortable if you need to evacuate in an emergency.
  • Consider downloading the Fema app with weather alerts for up to 5 locations: fema.gov/mobile-app
  • Sign up for local emergency alerts in your area by searching online.

Keeping yourself, family and your friends safe is your first priority when disaster strikes. Be sure you have plan in place before disaster strikes. For more information on creating and implementing a Disaster Plan visit Ready.gov.

Plan to Help Your Neighbor and Community

9/1/2017 (Permalink)

Community Plan to Help Your Neighbor and Community Plan to Help Your Neighbor and Community

It’s week two of National Preparedness Month! Disasters don’t plan ahead. You Can.  Do you know what to do when an emergency happens?

Here are some helpful tips and links from SERVPRO of Saginaw to help you know what to do until help arrives:

Did you know almost half of Americans expect to rely on their neighbors after a disaster? Here are some ideas from SERVPRO of Saginaw to help you help your neighbors in an emergency:

  • Plan today:  Your neighbor may have to rely on you during an emergency. Will you be ready:  https://go.usa.gov/xRf4N
  • Preparation can help your community discover activities to keep you and your neighbors safe: ready.gov/prepare 
  • Plan a preparedness event for your community. Get FREE planning guides from: http://bit.ly/29Kjc0Q
  • DYK: In the wake of an emergency, it’s okay to move the injured away from ongoing danger. Learn how you can help here: ready.gov/until-help-arrives

Top 10 Franchise: 3rd out of 1,700 in Total Sales Volume

8/30/2017 (Permalink)

Community Top 10 Franchise: 3rd out of 1,700 in Total Sales Volume Top 10 Franchise Winner

SERVPRO of Bay City has once again been recognized as a national leader for outstanding sales volume performance.


As part of SERVPRO’s National Convention held last June in Seattle, Wash., owners Randy Miller and Mike Snyder received the “Legend Gold” award for outstanding performance in 2016. The award places the group third in total sales volume among more than 1,700 franchises throughout the United States.


“Receiving this recognition is indeed an honor,” says Miller. “It truly is a reflection of the outstanding team we have assembled. From our project managers and technicians in the field to the office staff and management team, we are all dedicated to resolving any size disaster.”


This award marks the 10th time in as many years the franchise has been ranked among the nation’s top 10 producers.

Continuing Education Classes for Insurance Professionals, Property Adjusters, and Facility Managers

8/30/2017 (Permalink)

Community Continuing Education Classes for Insurance Professionals, Property Adjusters, and Facility Managers Hoarding - An Extreme Claims Situation

On Thursday, October 12, 2017 we will host a series of three Continuing Education (C.E.) Classes for insurance professionals and property managers at Bavarian Inn Lodge of Frankenmuth.

There is no cost to attend, but seating is limited. Please RSVP to Neena at nhogle@rdmhc.com or by calling (989) 752.8644.

We will offer the following classes:

Hoarding: An Extreme Claim Situation (9:00 AM – 11:00 AM)

When a fire or water damage occurs in a home of a hoarder, it may result in an extreme claim that needs to be managed carefully. In this class we will focus on understanding what hoarding is and the different levels of hoarding. We will look at liability concerns of insuring hoarders and learn how to identify a hoarding situation before the carrier agrees to insure the property. At the conclusion, we will outline suggested hoarding protocols that, if implemented by all restoration providers and adjusters, will result in controlling and/or lowering restoration costs. (Class offered by CRDN)

Restoration Techniques for Textiles (11:00 AM – 12:00 PM)

Restoring smoke-damaged contents is often a less costly option than refinishing or replacing them. This course has been specifically designed to explain the different approaches and techniques to scoping, cleaning, and restoring smoke-damaged contents. The purpose is to provide you with a better understanding of the work performed by the mitigation vendor at smoke-damaged work sites.

Doing the Right Thing, Doing Things Right (1:00 PM – 4:00 PM)

Presenting ethical responsibility and the legal responsibilities for which agents are responsible, this course helps agents learn how to do the right things the right way in their dealings with customers and carriers. Ethical responsibility and legal responsibility are explained as to what they are and how they differ in definition and work together in practice.

Local SERVPRO Honored with National Award for Outstanding Performance

8/31/2015 (Permalink)

Community Local SERVPRO Honored with National Award for Outstanding Performance Randy Miller and Michael Snyder

SERVPRO®, an industry leader in disaster cleanup, restoration and remediation services, recognized Randy Miller and Michael Snyder, owners of SERVPRO of Saginaw/SERVPRO of Bay City with the Regency Legend Silver award for outstanding revenue performance in 2014. This award places SERVPRO of Saginaw/SERVPRO of Bay City as the second largest SERVPRO franchise in the United States out of nearly 1,700 franchises. 

The Awards event took place at the company’s 46th Annual Convention, held at the Hyatt Regency Chicago. The event attracted a record-setting group of more than 2,700 Franchise owners and key employees.

“Winning this award requires a partnership between the dedicated team at SERVPRO of Saginaw/Bay City and our franchisor SERVPRO,” said Miller. “We contribute by working hard to earn the trust and respect of home and business owners in our community. SERVPRO backs us up by providing us with the tools, training, and knowledge to help us maintain our leadership position in our industry. Together, we are ready at a moment’s notice to step in with the highest level of professional assistance when disaster strikes.”

“On behalf of SERVPRO Industries, Inc., I congratulate all of our honorees on a successful year,” said SERVPRO Industries, Inc., Chief Executive Officer Sue Steen. “SERVPRO’s reputation as an industry leader in disaster cleanup is earned and enhanced each day by individuals like these. We are proud of both their contributions to their communities and their success as business people. Through events like our annual Convention, we continue to provide our dedicated business owners and team members with the latest industry and peer-group knowledge, innovative tools, and corporate updates to help them build their businesses and provide world-class service to their customers.” 

Continuing Education Classes for Insurance Professionals, Property Adjusters, and Facility Managers

2/18/2015 (Permalink)

Community Continuing Education Classes for Insurance Professionals, Property Adjusters, and Facility Managers Our C.E. Classes on April 7 will cover the following topics: Cleaning & Restoring Smoke Damaged Contents, Deodorization of Malodors, and Hoarding.

On Tuesday, April 7, 2015 we will host a series of three Continuing Education (C.E.) Classes for insurance professionals and property managers at our Saginaw facility.

There is no cost to attend, but seating is limited.  Please RSVP to Doris at 989-752-8644.

We will offer the following classes:

Cleaning & Restoring Smoke Damaged Contents (8:00 a.m. – 10:00 a.m.)

Restoring smoke-damaged contents is often a less costly option than refinishing or replacing them. This course has been specifically designed to explain the different approaches and techniques to scoping, cleaning, and restoring smoke-damaged contents. The purpose is to provide you with a better understanding of the work performed by the mitigation vendor at smoke-damaged work sites.

Deodorization of Malodors (10:15 a.m. – 12:15 p.m.)

The purpose of this course is to provide you with a better understanding of various situations when odor control technicians are tasked with removing foul odors. You will learn the special procedures used by professionals in some of the following situations:

  • Fire and water damages
  • Freezer/refrigerator power failure
  • Trauma/crime scene
  • Fuel oil spills
  • Skunk spray

Also discussed will be remediation processes that help control costs when performed in a timely manner.

Hoarding: An Extreme Claim Situation (1:00 p.m. – 3:00 p.m.)

When a fire or water damage occurs in a home of a hoarder, it may result in an extreme claim that needs to be managed carefully. In this class we will focus on understanding what hoarding is and the different levels of hoarding. We will look at liability concerns of insuring hoarders and learn how to identify a hoarding situation before the carrier agrees to insure the property. At the conclusion, we will outline suggested hoarding protocols that, if implemented by all restoration providers and adjusters, will result in controlling and/or lowering restoration costs. (Class offered by CRDN)